Product Change Management System (PCMS)

Improve customer relations

Want to better customer relationships? Streamline contractual and sustainable processes?

This comprehensive service helps you deliver critical product information, including parts communications, product change or end-of-life announcements to your customers. Plus, it helps you track receipts and acknowledgements. Tools enable distribution control to key groups. The Product Change Management System helps you to:

Improve customer awareness
Minimize liability and risk
Retain market share
Improve customer experience

What’s Included

The Product Change Management System consists of configurable modules to solve specific customer and supplier communication requirements.

Public Notification

Distribute email notices of non-private product change information to a broad audience. Interested users register for the free service, allowing you to capture information about potential customers or customers who buy through indirect channels such as distributors or contract manufacturers.

Direct Customer Notification

Deliver targeted, closed-loop email distribution of product information to direct customers with a complete audit trail of sent and acknowledged notices to support due diligence related to regulatory and contractual compliance. Notices include your part number and the customer’s internal part numbers.

My Notifications

Manage all notifications sent to each individual user via a dashboard. You can view, search and manage historical notifications in one archive.

Search Database

Search for documents based on affected parts, document type, document number and other relevant parameters with this web-based tool. Search DB supports searches for both public and private documents by limiting search results to documents that each user has the right to see so that confidentiality is respected.

Administrative Tools

Manage customer, user and document data and change management notification rules. You can view notification history and acknowledgement status by document, customer and user.

Industry Success Stories

e2v Meets Urgent Customer Need and Protects Business by Enabling Conflict Mineral Compliance

This global technology provider helped a customer comply with conflict-mineral regulations related to 548 electronic components from 60 companies in the supply chain -- securing a £1 million contract renewal, avoiding a roadblock to future orders and preventing the loss of 2 months’ work by a key employee.

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Sanmina-SCI Corporation Enjoys Immediate Access to Standards 6,600 Times a Year

Many premier electronics brands rely on this global manufacturer -- with its 37,000 employees and 60+ plants across 4 continents -- to ensure that their products meet applicable quality standards and customer expectations. Its employees access standards data from their desktops 6,600 times per year, saving time and boosting efficiency.

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Trimble Ensures Regulatory Compliance and Adequate Supplies for Tens of Thousands of Components

This provider of location-based technologies ensures compliance with complex EHS regulations as well as avoiding disruptions to its supply chain. Managers instantly find data on thousands of parts each quarter versus manually looking up each one, reducing delivery time of RoHS and REACH documentation from weeks to under 2 days – an 86% increase in efficiency.

Learn More About Our Customers Success

L3 WESCAM leverages world-class media solutions to reach aerospace and defense decision makers

L3 WESCAM designs and manufactures industry-leading multi-spectral and multi-sensor EO IR imaging and targeting sensor systems. In this video, L3 Wescam Vice President, Government Sales and Business Development, Paul Jennison, explains what it is about media solutions from Jane’s by IHS Markit that he especially values and how Jane’s helps him to reach key decision makers.

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