Product Change Management System (PCMS)

Improve customer relations

Want to better customer relationships? Streamline contractual and sustainable processes?

This comprehensive service helps you deliver critical product information, including parts communications, product change or end-of-life announcements to your customers. Plus, it helps you track receipts and acknowledgements. Tools enable distribution control to key groups. The Product Change Management System helps you to:

Improve customer awareness
Minimize liability and risk
Retain market share
Improve customer experience

What’s Included

The Product Change Management System consists of configurable modules to solve specific customer and supplier communication requirements.

Public Notification

Distribute email notices of non-private product change information to a broad audience. Interested users register for the free service, allowing you to capture information about potential customers or customers who buy through indirect channels such as distributors or contract manufacturers.

Direct Customer Notification

Deliver targeted, closed-loop email distribution of product information to direct customers with a complete audit trail of sent and acknowledged notices to support due diligence related to regulatory and contractual compliance. Notices include your part number and the customer’s internal part numbers.

My Notifications

Manage all notifications sent to each individual user via a dashboard. You can view, search and manage historical notifications in one archive.

Search Database

Search for documents based on affected parts, document type, document number and other relevant parameters with this web-based tool. Search DB supports searches for both public and private documents by limiting search results to documents that each user has the right to see so that confidentiality is respected.

Administrative Tools

Manage customer, user and document data and change management notification rules. You can view notification history and acknowledgement status by document, customer and user.

Industry Success Stories

Leonardo S.p.A. achieves competitive advantage with access to leading aerospace and defense experts, analytics and information

Leonardo S.p.A. is a global high technology company and a key player in the aerospace, defense and security industry. Leonardo Head of Research, Carlo Musso, explains why he trusts Jane’s by IHS Markit to provide accurate and up-to-date information, and what Jane’s means to his business.

View Video

IEC Electronics Defuses Supply Chain Risks and Boosts Operational Efficiency to Enhance Competitive Edge

As a leader in electronic manufacturing services, this U.S.-based company achieved strong ROI by enabling one staffer to do the work of five employees, streamlined work processes across six departments, reduced turnaround on RFP deliverables from as much as two weeks to 72 hours and enabled customers to plan for product end-of-life issues.

Learn More About Our Customer's Success

Texas Instruments Enhances Customer Service by Expanding its Competitive Cross Reference Capability

One of the world’s premier semiconductor companies increased the number of cross references in its parts database from 100,000 to nearly 2 million. In doing so, the company boosted results of its parts with the lowest searches by 52 percent and helped its customers find alternatives for obsolete parts so they can avoid the need to redesign products.

Learn more about our customer's success

Samsung Saves $77 Million and Increases Market Share with Goldfire®

This electronics industry leader strengthened its position in the DVD market by designing a breakthrough solution that achieved a 38% cost reduction in components, increased reliability by 33%, increased manufacturing productivity by 38%, and expanded its intellectual property portfolio with 13 new patents.

Learn more about our client’s successes