Product Change Management System (PCMS)

Improve customer relations

Want to better customer relationships? Streamline contractual and sustainable processes?

This comprehensive service helps you deliver critical product information, including parts communications, product change or end-of-life announcements to your customers. Plus, it helps you track receipts and acknowledgements. Tools enable distribution control to key groups. The Product Change Management System helps you to:

Improve customer awareness
Minimize liability and risk
Retain market share
Improve customer experience

What’s Included

The Product Change Management System consists of configurable modules to solve specific customer and supplier communication requirements.

Public Notification

Distribute email notices of non-private product change information to a broad audience. Interested users register for the free service, allowing you to capture information about potential customers or customers who buy through indirect channels such as distributors or contract manufacturers.

Direct Customer Notification

Deliver targeted, closed-loop email distribution of product information to direct customers with a complete audit trail of sent and acknowledged notices to support due diligence related to regulatory and contractual compliance. Notices include your part number and the customer’s internal part numbers.

My Notifications

Manage all notifications sent to each individual user via a dashboard. You can view, search and manage historical notifications in one archive.

Search Database

Search for documents based on affected parts, document type, document number and other relevant parameters with this web-based tool. Search DB supports searches for both public and private documents by limiting search results to documents that each user has the right to see so that confidentiality is respected.

Administrative Tools

Manage customer, user and document data and change management notification rules. You can view notification history and acknowledgement status by document, customer and user.

Industry Success Stories

ADTRAN, Inc. Makes Successful Transition to RoHS Compliant Products for European Market

This worldwide provider of networking/communications equipment achieved a 90%+ success rate for validating compliance with European environmental regulations while remaining on schedule for all deliveries and establishing infrastructure to ensure compliance in the other international markets it serves.

Learn more about our client’s successes

Samsung Saves $77 Million and Increases Market Share with Goldfire®

This electronics industry leader strengthened its position in the DVD market by designing a breakthrough solution that achieved a 38% cost reduction in components, increased reliability by 33%, increased manufacturing productivity by 38%, and expanded its intellectual property portfolio with 13 new patents.

Learn more about our client’s successes

Trimble Ensures Regulatory Compliance and Adequate Supplies for Tens of Thousands of Components

This provider of location-based technologies ensures compliance with complex EHS regulations as well as avoiding disruptions to its supply chain. Managers instantly find data on thousands of parts each quarter versus manually looking up each one, reducing delivery time of RoHS and REACH documentation from weeks to under 2 days – an 86% increase in efficiency.

Learn More About Our Customer's Success

L3 WESCAM leverages world-class media solutions to reach aerospace and defense decision makers

L3 WESCAM designs and manufactures industry-leading multi-spectral and multi-sensor EO IR imaging and targeting sensor systems. In this video, L3 Wescam Vice President, Government Sales and Business Development, Paul Jennison, explains what it is about media solutions from Jane’s by IHS Markit that he especially values and how Jane’s helps him to reach key decision makers.

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