Product Change Management System (PCMS)

Improve customer relations

Want to better customer relationships? Streamline contractual and sustainable processes?

This comprehensive service helps you deliver critical product information, including parts communications, product change or end-of-life announcements to your customers. Plus, it helps you track receipts and acknowledgements. Tools enable distribution control to key groups. The Product Change Management System helps you to:

Improve customer awareness
Minimize liability and risk
Retain market share
Improve customer experience

What’s Included

The Product Change Management System consists of configurable modules to solve specific customer and supplier communication requirements.

Public Notification

Distribute email notices of non-private product change information to a broad audience. Interested users register for the free service, allowing you to capture information about potential customers or customers who buy through indirect channels such as distributors or contract manufacturers.

Direct Customer Notification

Deliver targeted, closed-loop email distribution of product information to direct customers with a complete audit trail of sent and acknowledged notices to support due diligence related to regulatory and contractual compliance. Notices include your part number and the customer’s internal part numbers.

My Notifications

Manage all notifications sent to each individual user via a dashboard. You can view, search and manage historical notifications in one archive.

Search Database

Search for documents based on affected parts, document type, document number and other relevant parameters with this web-based tool. Search DB supports searches for both public and private documents by limiting search results to documents that each user has the right to see so that confidentiality is respected.

Administrative Tools

Manage customer, user and document data and change management notification rules. You can view notification history and acknowledgement status by document, customer and user.

Industry Success Stories

Global Equipment Manufacturer Gains Clear Insights into Growth Opportunities for Mobile Device Displays

Senior executives for a hi-tech manufacturing company validated their strategy to promote use of a new material in mobile device displays and touch-screens -- highlighting the most promising applications as well as the business/technical requirements for achieving market acceptance in each new space.

Learn more about our client’s successes

e2v Meets Urgent Customer Need and Protects Business by Enabling Conflict Mineral Compliance

This global technology provider helped a customer comply with conflict-mineral regulations related to 548 electronic components from 60 companies in the supply chain -- securing a £1 million contract renewal, avoiding a roadblock to future orders and preventing the loss of 2 months’ work by a key employee.

Learn more about our client’s successes

Samsung Saves $77 Million and Increases Market Share with Goldfire®

This electronics industry leader strengthened its position in the DVD market by designing a breakthrough solution that achieved a 38% cost reduction in components, increased reliability by 33%, increased manufacturing productivity by 38%, and expanded its intellectual property portfolio with 13 new patents.

Learn more about our client’s successes

Media Technology Provider Supports Product Quality by Helping Employees AND Suppliers Meet Standards

One of the world’s largest cable TV, high-speed internet and telephone providers, with billions of dollars in annual revenues, meets increased customer expectations and accelerates time to market for new products and services with automated distribution of standards information to 70+ suppliers and approximately 1000 employees worldwide.

Learn more about our client's successes