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Product Change Management System (PCMS)

Improve customer relations

Want to better customer relationships? Streamline contractual and sustainable processes?

This comprehensive service helps you deliver critical product information, including parts communications, product change or end-of-life announcements to your customers. Plus, it helps you track receipts and acknowledgements. Tools enable distribution control to key groups. The Product Change Management System helps you to:

Improve customer awareness
Minimize liability and risk
Retain market share
Improve customer experience

What’s Included

The Product Change Management System consists of configurable modules to solve specific customer and supplier communication requirements.

Public Notification

Distribute email notices of non-private product change information to a broad audience. Interested users register for the free service, allowing you to capture information about potential customers or customers who buy through indirect channels such as distributors or contract manufacturers.

Direct Customer Notification

Deliver targeted, closed-loop email distribution of product information to direct customers with a complete audit trail of sent and acknowledged notices to support due diligence related to regulatory and contractual compliance. Notices include your part number and the customer’s internal part numbers.

My Notifications

Manage all notifications sent to each individual user via a dashboard. You can view, search and manage historical notifications in one archive.

Search Database

Search for documents based on affected parts, document type, document number and other relevant parameters with this web-based tool. Search DB supports searches for both public and private documents by limiting search results to documents that each user has the right to see so that confidentiality is respected.

Administrative Tools

Manage customer, user and document data and change management notification rules. You can view notification history and acknowledgement status by document, customer and user.

Industry Success Stories

Sanmina-SCI Corporation Enjoys Immediate Access to Standards 6,600 Times a Year

Many premier electronics brands rely on this global manufacturer -- with its 37,000 employees and 60+ plants across 4 continents -- to ensure that their products meet applicable quality standards and customer expectations. Its employees access standards data from their desktops 6,600 times per year, saving time and boosting efficiency.

Learn more about our client’s successes

IEC Electronics defuses supply chain risks and boosts operational efficiency to enhance competitive edge

As a leader in electronic manufacturing services, this US-based company streamlined work processes across six departments, reduced turnaround on RFP deliverables from as much as two weeks to 72 hours, enabled customers to plan for product end-of-life issues and achieved strong ROI by enabling one staffer to do the work of five employees.

Learn More About Our Customer's Success

Media Technology Provider Supports Product Quality by Helping Employees AND Suppliers Meet Standards

One of the world’s largest cable TV, high-speed internet and telephone providers, with billions of dollars in annual revenues, meets increased customer expectations and accelerates time to market for new products and services with automated distribution of standards information to 70+ suppliers and approximately 1000 employees worldwide.

Learn more about our client's successes

ADTRAN, Inc. Makes Successful Transition to RoHS Compliant Products for European Market

This worldwide provider of networking/communications equipment achieved a 90%+ success rate for validating compliance with European environmental regulations while remaining on schedule for all deliveries and establishing infrastructure to ensure compliance in the other international markets it serves.

Learn more about our client’s successes