- Adedapo Ajibade, Principal – Customer Solutions
Adedapo Ajibade is a software trainer who focuses on Kingdom software applications. He also teaches Harmony (DeclinePlus) applications and has prior experience teaching Petra. He has been in Customer Solutions since he joined the company 2008 and provides mentoring and technical support to IHS Markit clients. Adedapo earned a Master of Science in geology at the Missouri University of Science and Technology, United States, and a Bachelor of Science in geology at Federal University of Science and Technology, Nigeria.
- Ethan Cervo, Principal – Customer Care Advisor
Ethan Cervo leads the CDN content and delivery team, which provides IHS Markit customers with application support and development to provide world-class mapping, data management and analysis software. His work integrates his expertise and knowledge in geology and GIS, utilizing AccuSuite, Meridian, DataManager and ArcGIS for companies operating in the Western Canadian Sedimentary Basin. Prior to joining the company in 2014, Ethan was the vice president of Mount Royal University Geological Society (Joli Fou) and a summer student at Enright Management. He earned a Bachelor of Science in geology, with a minor in geography/GIS from Mount Royal University, Canada.
- Dennis R. Earl, Associate Director – Customer Care Advisors & Client Services
Dennis Earl provides training and Tier 3 support to IHS Markit clients in the Americas (and, as needed supports EMEA & APAC). With more than 32 years of industry experience, he offers valued after-sale service for customers and can readily address day-to-day issues, including onsite support when required. Previously, he was a system analyst at Cabot Oil & Gas Corp. for 13 years, where he supported various geoscience and engineering applications. Dennis gained 18 years of operator experience when he was with ConVest Energy Corp, Templeton Energy, and North American Royalties Corp., as well as Cabot Oil & Gas Corp. He earned a Bachelor of Science in geology at Morehead State University, United States.
- Shady Elkadri, Principal – Customer Care Advisor
Shady Elkadri presents training and Tier 3 pre-sales and post-sales customer support and training for Kingdom and GeoSyn, as well as customized classes. To resolve any client issues, he provides Tier 3 onsite and remote access support and mentoring for clients and internal staff. He assists with pre-sales software trials and supports customers who are transitioning to Kingdom from other geoscience interpretation applications. Prior to joining IHS Markit in 2014, Shady worked in support and training at Divestco Inc. for two years. He earned a double Bachelor of Science in geophysics and physics at the University of Calgary, Canada.
- Stacy Hendrickson, Senior Client Services Specialist
Stacy Hendrickson teaches Petra and Enerdeq classes in Oklahoma City and Tulsa, Oklahoma, also providing onsite assistance when needed. In addition to being a contributing writer for the Petra manual, she works with Petra developers on client issues, testing, research, bugs and enhancements. Previously, she answered client software questions via phone and email – as part of the Petra support team, creating workflow help materials for clients, and bug testing for development. Prior to joining IHS Markit in 2009, she worked in the housing industry doing builder education, event management and coordination, advertising, written communications, and served as a community relations and governmental affairs liaison. Stacy earned a Bachelor of Science from Oklahoma State University, United States.
- Meghan Howard, Associate Director – Customer Solutions and Training
Meghan Howard provides client training and mentoring for Petra, Kingdom and Enerdeq. Often, she assists clients to transition from Petra to Kingdom Geology, and she is involved with the Tops (GDS) team at IHS Markit focusing on correlating and interpreting the Wolfcamp and Niobrara unconventional plays. Prior to joining IHS Markit in 2014, Meghan gained operations experience as an intern doing log correlation and mapping at EPL Oil & Gas Inc. She graduated from the University of Missouri, United States, in 2014 with a bachelor’s degree in geological sciences.
- Prakash Mandalia, Principal Geoscience Advisor
Prakash Mandalia provides Training and Tier 2 and Tier 3 support for Petra, including phone, email support, field support and onsite training for customers. He has in-depth knowledge of Petra, AccuMap, and AccuLogs. Prakash also created and teaches the Kingdom Getting Started-Geology class, specifically designed for geologists using Kingdom. He has more than 11 years of experience in the oil and gas industry. Prior to joining the company in 2007, Prakash worked as a as a technical support analyst at Shaw Cable Systems in Calgary, Canada. He graduated with a Bachelor of Science in computer science and is ITIL-certified.
- Karen Morgan, Senior Customer Care Advisor
Karen Morgan is an AccuSuite and Enerdeq product specialist with more than 15 years of industry experience. Prior to joining the company in 2012, Karen worked as a geophysical tech at CNRL. Karen received Bachelor of Science degrees in both environmental geology and geophysics from the University of Calgary. Karen’s focus at IHS Markit is client education and product demonstrations.
- Rick Neeley, Principal Geoscience Advisor
Rick Neeley presents Petra and Kingdom training and customer support in the Denver area, delivering external and internal training classes for customers and IHS Markit colleagues. He conducts onsite customer visits and phone support to provide training and to solve customer Petra and Kingdom issues. Rick joined the company in 2011 after working as a product manager, and a post-sales and pre-sales consultant for Halliburton/Landmark Graphics. He earned his Bachelor of Science and Master of Science in geology from the University of Texas, United States.
- Dr. Jenga Ngalawa, Associate Director – Customer Solutions
Jenga Ngalawa, Ph.D., provides training and Tier 3 support to IHS Markit customers in the Americas, focusing on Kingdom and Petra. As an experienced geologist and geophysicist, he is able to address day-to-day issues and give onsite and offsite support, as well as mentoring. Prior to joining the company in 2010, Dr. Ngalawa was a senior geoscientist working on the new generation 3-D geological interpretation software development and workflows solutions team at Austin GeoModeling (2007-2010); a geoscientist in the exploration technology and Gulf of Mexico deep-water-development groups at Kerr-McGee/Anadarko Petroleum (2003-2007); a geoscientist in the reservoir software (GeoFrame) commercialization group at Schlumberger (2000-2003). Dr. Ngalawa attained a Master of Science and Ph.D. in geology from the Free University of Brussels (VUB), Belgium, and a Bachelor of Science in geology awarded by University of Dar es Salaam, Tanzania.
- Glen Penfield, Principal – Customer Solutions
Glen Penfield provides training and Tier 3 support to US customers, focusing on the Kingdom suite, as well as Petra and Vantage. He writes the manuals for classes and mentors clients 1-1, in addition to teaching public and private classes. With more than four years of industry experience, he addresses client day-to-day issues and gives onsite support when required. Prior to joining the company in January 2014, Glen gained field experience at Fugro GeoConsulting Ltd., where he assisted with seismic data interpretation. He collected sediment samples and rhizome testing for geochemical analysis and assisted with core descriptions. He previously was with Chicxulub Geosciences, a consultancy group that offers strategic planning for international O&G companies in Latin America and Africa. Glen earned a Bachelor of Science in geology at Sam Houston State University, US. Through a joint program of Michigan Technical University and the University of Cape Town, he completed Field Camp in the Cape Fold Belt, South Africa.
- Anthony Santos, Customer Care Advisor Specialist
Anthony is an AccuSuite product specialist on the Canadian Content and Delivery team at IHS Markit. His work includes delivering Tier 3 support for users, educating and presenting engineering, geology, and land AccuMap modules/workflows, assisting sales team with demos for new or existing customers, and providing support with land data. Anthony received his education in Calgary, Canada and earned a Bachelor of Science with a major in geology. Anthony is also pursuing his North American Land Administration Mineral Certificate from the Southern Alberta Institute of Technology while working full time at IHS Markit. Prior to IHS Markit, he was heavily involved in his studies and was president of the Joli Fou Geological Society at Mount Royal University, Canada.
- Troy Winn, Customer Care Specialist
Troy Winn is a member of the Customer Care Canadian Content team, supporting AccuSuite and Harmony in Calgary, Canada, for IHS Markit. He has five years of industry experience. Prior to joining the company in 2013, he was an EMR software trainer and specialist at Practice Solutions and an assistant supervisor of technical support at Shaw Cablesystems.
- John Wolff, Associate Director – Geoscience Solutions and Training
John Wolff provides training and Tier 3 support to IHS Markit clients in North America, focusing on Petra, Kingdom and Enerdeq. He brings more than 25 years of industry experience to assisting multiple teams with difficult troubleshooting efforts. In addition to mentoring colleagues with geological workflows, technology and troubleshooting, he delivers public and private training classes and client consulting. He collaborates with IHS Markit product development, sales and product management teams with which he has worked since 2008. Previously John worked for MASERA Corporation, the American Association of Petroleum Geologists (AAPG) and Monarch Petroleum. He completed his Bachelor of Arts at Northeastern Oklahoma State University and has since completed training in Microsoft Windows Server 2012 and a Certificate of Arts in Computer Programming at Tulsa Community College, United States.