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Meet the Engineering and Product Design Training Instructors
Customer Solutions and Training Team
- Blake Short, Associate Director - Customer Solutions Advisory
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Blake Short provides training and customer support to IHS Markit clients, responsible for adoption and success of the E&PD toolset with major clients worldwide. With more than 27 years of experience with IHS Markit, he has assisted many clients with significant technology transitions, specializing in the Energy, Design/Construction, PetroChem and supporting industries. Prior to IHS Markit, he worked in high technology companies to include Texas Instruments, Philips N.V., and Electronic Data Systems. Blake holds a Bachelor’s Degree in Mathematics, an IHS President’s Club award winner, 3-time Sales Achievement award winner, and 2-time Distinguished Service award winner.
- Mary Durham, Principal Customer Solutions Advisor
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Mary Durham provides training and customer support to IHS Markit clients. With more than 18 years of Customer Care experience, she offers valued post-sale service for customers and readily instructs on best practices for consolidating product capabilities to deliver solutions-based ideas and services, often assisting with proper technical configurations, and implementing specialty items. In addition to this, she has 25 years of programming and network management in banking, chemical, and legal organizations. Mary holds a Bachelor’s Degree in General Studies, with additional Masters work in Organizational Learning Management.
- David Wagner, Associate Director – Customer Solutions Advisory
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David Wagner provides training and support to IHS Markit clients, focusing on how to deliver critical technical information solutions. With more than 27 years of experience, he has serviced a range of customers, particularly Aviation and Defense companies, using Engineering Workbench, Haystack, Parts & BOM Intelligence, CatalogXpress, and Reference Linking. David has a Bachelor’s Degree in Computer Science, and is a 3-time winner of IHS Markit’s Distinguished Service Award.
- Travis Miller, Principal Customer Solutions Advisor
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Travis Miller provides training and support to IHS Markit clients. With more than 25 years of experience, he has developed expertise on a variety of products including Haystack Gold, Engineering Workbench, Parts Intelligence, BOM Intelligence and CatalogXpress. He has experience supporting users within Engineering, Product Design, Research, and Supply Chain Management personas. Travis has a Bachelor's Degree in Management.
- Cliff Allen, Senior Customer Solutions Advisor
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Cliff Allen provides training and support to IHS Markit clients, bringing more than 35 years of Customer Service Experience, including 20 years of training instruction. He has product expertise in Haystack Gold, Engineering Workbench, BOM Intelligence, and Parts Intelligence. Cliff currently supports a variety of customers, including the US Navy – he served in the US Navy and Naval Reserves from 1975 to 2005. Cliff has a Bachelor’s Degree in Business Management with a minor in Human Resources.
- John Toth, Senior Customer Solutions Advisor
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John Toth provides training and support to IHS Markit clients, bringing more than 25 years of sales, service, and leadership experience. He has deep expertise in utilizing and implementing Standards for a variety of use cases and personas. John has worked with a range of customers including Aviation and Defense, Oil, Gas, and Petrochemical. John has completed studies in Business Administration, and is an IHS Markit’s Customers First Award winner.
- Lana Simic, Senior Customer Solutions Advisor
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Lana Simic provides support and training to various customers in Aerospace and Defense, Oil and Gas, Energy and many more. Her main focus is on Engineering Workbench and BOM Intelligence platforms. She supports customers in various languages including French, English, and Italian. She has joined IHS Markit in 2010 as Technical Author of Safety Data Sheets and in 2013 transferred over to Engineering and Product Design team as Customer Solution Advisor. Lana earned a Bachelor's Degree of Applied Science in Biochemistry and D.E.C in Chemical Technology.
- Andres Martinez, Principal Customer Solutions Advisor
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Andres Martinez provides training and support to HIS Markit clients, bringing more than 15 years of customer service experience, focusing on establishing good, strong relations with our customers across different industries and divisions. He has product expertise on Engineering Workbench, BOM Intelligence, CIS and OHSIS delivered in Spanish, English, and Italian. Prior to IHS Markit, Andres worked within the aviation industry for an Airline Carrier, worked within the Tourism sector, and within Supply Chain logistics for a major industrial corporation. Andres graduated from technical school where he focused on Industrial Mechanical studies.
- Tina Peterzens, Principal Customer Solutions Advisor
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Tina Peterzens provides training and support to IHS Markit clients. She brings 15 years of experience in customer service and management, as well as learning and development. Tina’s main focus is on supporting the Engineering and Product Design product suite, especially Engineering Workbench, BOM Intelligence and UK Solutions delivered in English, German, and Finnish, plus supplementary products including Jane’s and Economics and Country Risk products. Prior to IHS Markit, Tina has a varied range of experience leading service teams and delivering service for a major Technology company as well as a Luxury Goods global brand. Tina holds a Bachelor’s Degree in Economics, a Master’s degree in Leadership, as well as a TEFL certificate, qualifying as teaching English as a foreign language.
- Frankie Tse, Principal Customer Solutions Advisor
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Frankie Tse delivers training and support to IHS Markit clients, focusing on customer advocacy as well imparting training for clients and prospects of Engineering and Product Design. He brings 15 years of professional experience, supporting a range of product including Engineering Workbench, BOM Intelligence, Parts Intelligence, CIS, IntraSource, and ESDU delivered in Chinese and English. Prior to IHS Markit, Frankie worked within the Electronics sector for a global electronics company. He holds a Bachelor’s Degree in Mechanical Engineering.
- Sharon Shu, Senior Customer Solutions Advisor
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Sharon Shu delivers training and support to IHS Markit clients, including translation and interpretation work. Her main focus is on supporting the Engineering and Product Design product suite, especially Engineering Workbench, IntraSource, BOM Intelligence, ESDU, and Haystack delivered in Chinese, English, and Japanese, plus supplementary products including AutoInsight and IHS Connect. She brings over 5 years' experience in service, and holds a Master’s Degree of System Design and Management, and a Bachelor’s Degree in Computer Science and Technology.
- Alex Andrade, Pre-Sales and Customer Care Engineer
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Alex Andrade delivers training and support to IHS Markit clients, including translation work into Spanish and Portuguese. He has worked across a range of customers including aerospace and defense, oil and gas, nuclear, automotive, utilities, governments, and more. His main products supported include Engineering Workbench, ESDU, Haystack, and IntraSource. Alex brings 20 years of service and technical experience and can support customers in Spanish, English, and Portuguese. He holds a Master’s Degree in International Business Administration, a Bachelor’s Degree in Industrial Engineering, and a post-graduate degree in Management.
- Mindy Kiracofe, Haystack Product Specialist
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Mindy Kiracofe brings 10 years of experience in sales and customer support, and as a lead trainer for IHS Markit products. She has a wealth of product knowledge as well as an extensive understanding of the Government and Aerospace & Defense market. Her role as a Product Specialist for Haystack Gold enables her to utilize her experience and expertise to support our IHS Markit customers.
- Megan Fehn, Associate Director, Customer Solution Advisory
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Megan Fehn manages the Customer Solution Advisory team, as well as provides training and customer support to IHS Markit clients. She brings more than 13 years of experience with IHS Markit across a range of customers including oil and gas, petrochemical, utilities, financial services, and more. Her main products supported include Engineering Workbench, plus supplementary products including IHS Connect. Megan holds a Bachelor’s Degree in Business Management, as well as Sales Achievement and Distinguished Service award winner.