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EDM Professional Services

Our team of experts is here to help you maximize the value of our Enterprise Data Management (EDM) and EDM Warehouse products while freeing up your resources to focus on other strategic projects. We provide a range of services to support you at every stage in your experience as a client:

Implementation Services

Our specialists are available to manage, execute, deliver or support both the initial implementation of EDM and EDM Warehouse and subsequent phases, such as the addition of new use cases. As well as integrating our products into your environment and configuring the software to your specification, we work with you to establish what your target operating model is and to define suitable workflows.

Upgrade Service

Our specialists manage upgrades on behalf of clients as a recurring service, ensuring continuous engagement. The team conducts pre-upgrade analysis and initial health checks; assists with planning client activities; and provides recommendations for configuration optimization.

Best Practice Reviews and Advisory Service

We conduct reviews of EDM and EDM Warehouse solutions used by clients. This includes looking at the business processes the solution supports; considering areas of focus related to system performance or new business requirements; and doing health checks of the system configuration.

Staff Augmentation Service

For clients who are looking for a flexible way to boost productivity, we provide dedicated fixed-term resources to deliver end-to-end configuration as an extension of a client’s team.

QA as a Service

Those with specific QA resourcing needs can avail of our dedicated fixed-term offsite resources who can manage your specified functional, automation, performance and other specialized testing requirements.


EDM Professional Services in numbers

200+

Successful implementations

100+

Professional Services Team members

14

Hub cities

15

Years in operation as a team

52

Client engagements completed in 2019

4.1 years

Average EDM and EDM Warehouse experience of individual team members

Key benefits

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