Vehicle Recall Owner Identification Services

Maintain customer loyalty and limit legal liability

This suite of services helps you implement and manage a successful vehicle recall campaign by providing access to a daily updated VIN database of more than one billion automotive, truck, trailer, bus, RV and motorcycle owner records. Includes access to enhanced data on sales and leases/liens, branded title coding, dealerization and data disaster recovery as well as add-on services, helping you:

Quickly fulfill a vehicle or vehicle equipment recall
Access current/historical owner and vehicle information
Engage legal consulting services
Contract delivery of fulfillment services
Create an accurate audit trail

View global sales phone numbers

Talk to an IHS Markit Sales Representative

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What’s Included

Base Services

Owner ID through VIN file match or VIN pattern selection
Lease and sales data enhancement
Address hygiene
Geographic coding
Branded title coding
Standard and ad hoc reporting
Audit trail creation
Data disaster recovery

Features

Accuracy
Data is cleansed, standardized, and updated daily

Customized Information
Comprehensive but flexible process tailors data to your needs

Audit Trail
Your recall documentation is maintained for a 10-year period in the event of legal action

Add-on Services

Enhanced address hygiene
Landline and cell phone append
Voice broadcast
Email append
Dealerization
Legal consulting
Mail fulfillment and return mail processing
California Air Resources Board (CARB) reporting

Industry Success Stories

Price Toyota acquires and retains customers through targeted direct marketing

As part of an established dealer group in Maryland and Delaware, this market leader has successfully built customer loyalty –achieving 743% return on investment from targeted mailings, selling 135 additional vehicles through one 4-month campaign and verifying that 65% of vehicles sold were to existing customers.

SEE CASE STUDY

Three Ways IHS Markit Helped Toyota's Global Distributors with Customer Loyalty Strategies

At its annual conference, this auto industry leader helped its global distributers share best practices and learn about the latest trends in sales, service and customer relationships – e.g., distributors in less mature auto markets learned about sophisticated models of business in established markets.

Learn more about our client's successes

How Beldare Motors (VW Taiwan) Partnered with IHS Markit to Optimize its Dealer Network

This independent distributor of Volkswagen vehicles in Taiwan leveraged a network planning study to develop its dealer optimization plan – to determine where dealers will be located, which dealers will stay in place and where new stores will be positioned – with a timeline and milestones for success.

Learn more about our client's successes

ŠKODA UK Uses PolkConnect™ to Build Aftersales Loyalty and Profitability

This European auto market leader is helping a group of retailers grow market share by achieving a response rate of 27% (well above manufacturer’s average), earn £1.9 million in revenue over 9 months, surpass their annual projections by £0.5 million+ and realize a 14:1 return on marketing investment.

Learn more about our client’s successes