Vehicle Recall Owner Identification Services

Maintain customer loyalty and limit legal liability

This suite of services helps you implement and manage a successful vehicle recall campaign by providing access to a daily updated VIN database of more than one billion automotive, truck, trailer, bus, RV and motorcycle owner records. Includes access to enhanced data on sales and leases/liens, branded title coding, dealerization and data disaster recovery as well as add-on services, helping you:

Quickly fulfill a vehicle or vehicle equipment recall
Access current/historical owner and vehicle information
Engage legal consulting services
Contract delivery of fulfillment services
Create an accurate audit trail

View global sales phone numbers

Talk to an IHS Markit Sales Representative

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What’s Included

Base Services

Owner ID through VIN file match or VIN pattern selection
Lease and sales data enhancement
Address hygiene
Geographic coding
Branded title coding
Standard and ad hoc reporting
Audit trail creation
Data disaster recovery

Features

Accuracy
Data is cleansed, standardized, and updated daily

Customized Information
Comprehensive but flexible process tailors data to your needs

Audit Trail
Your recall documentation is maintained for a 10-year period in the event of legal action

Add-on Services

Enhanced address hygiene
Landline and cell phone append
Voice broadcast
Email append
Dealerization
Legal consulting
Mail fulfillment and return mail processing
California Air Resources Board (CARB) reporting

Industry Success Stories

Uni-Select Helps its Customers Save Time and Money through Effective Inventory Management

When the seventh-largest automotive parts distributor in the US managed its inventory more effectively, it reduced excess inventory at corporate stores by $6.1 million, identified $12.1 million in parts returns and placed orders for $7.1 million in parts based on knowledge of vehicles in their trade area.

Learn more about our client’s successes

Mercedes-Benz USA Boosts Sales Effectiveness and Saves Field Force Thousands of Hours Annually

A preeminent manufacturer of luxury automobiles wanted to increase the sales effectiveness of its dealers and grow its market share. By providing access to better market intelligence, this company cut average of 2 hours preparation time spent by field personnel to visit 370 dealers each month – saving thousands of hours annually on administrative tasks.

Learn More About Our Customers Success

Price Toyota acquires and retains customers through targeted direct marketing

As part of an established dealer group in Maryland and Delaware, this market leader has successfully built customer loyalty –achieving 743% return on investment from targeted mailings, selling 135 additional vehicles through one 4-month campaign and verifying that 65% of vehicles sold were to existing customers.

SEE CASE STUDY

How Volkswagen Group UK Builds Aftersales Profitability with PolkConnect™

One of the United Kingdom’s premier auto retailers recognized the growing importance of its aftersales business and soon increased its number of sales leads by 45%, generated greater response to marketing (79% for Volkswagon, 166% for Audi), and dramatically improved its marketing return on investment.

Learn more about our client’s successes