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Fuel for Thought [S2|E9]: Incorporating Consumer Expectations in the post-COVID-19 Retail Experience

19 October 2020 14:31 mins Melanie Erff Mike Wall Tanja Linken
Melanie Erff, Mike Wall and Tanja Linken talk about how the COVID-19 pandemic has impacted the global automotive retail with respect to challenges faced by dealerships and customers' expectation in their purchase process and future interactions.

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Speaker: Melanie Erff, Associate Director, Automotive Advisory Services and

Mike Wall, Executive Director, Automotive Analysis, IHS Markit and

Tanja Linken, Executive Director - Automotive Dealer Network Development, IHS Markit

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