As the automotive industry works to navigate the unprecedented challenges COVID-19 brings to automotive sales, service and distribution, creative approaches are being seen across the board. Limitations on face-to-face interactions are forcing OEMs and dealers alike to accelerate their retail transformation efforts.
For the first time, consumers who need or want to buy, trade-in or service their vehicle are experiencing a new way of having to do this. Establishing online end-to-end sales processes along with touchless deliveries and service experiences are booming and will change the way consumers will expect to engage even after these restrictions are lifted. The more traditional players are working fast to identify, invest and establish these virtual capabilities while those who have been leading the way are looking to leverage this to secure their businesses.
Join us to hear our discussion about what OEMs and dealers are doing to weather this storm and get ahead as the industry emerges.
About the Fuel for Thought monthly series
Jump-start your month with these executive discussions featuring IHS Markit automotive advisory experts. Held on the second Tuesday of each month, we will provide you with insight on timely topics in under 30 minutes. Listen on your way to work via your mobile device or through your computer while you drink your coffee. These insights will give you our unique perspective on a host of industry-critical topics and fuel your week.