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Applying the ISO 9001 Standard

This one-day intensive training course will help you translate the ISO 9001 quality management systems (QMS) standard into practical actionable steps, providing you with the knowledge and principles to apply the standard to your organization.

You will learn how process mapping and, continuous learning and improvement encourage collaboration within the organization. Improving and enhancing your customer's experience of quality.

The ISO 9001 standard provides you with the opportunity to systematically organize and work with quality and service according to the level set by management.

Learning outcomes of this course:

  • Understand the interaction between quality management and the customer experience of quality and service
  • Methodologies for mapping critical factors for quality
  • Knowledge of the ISO 9001 series structure, requirements, terms, definitions and applications
  • Approach to implementing or enhancing a quality management system within your organization, managing risk and facilitating continual improvement
  • Guidance on monitoring, maintenance and improvement, including the Plan, Do, Check, Act (PDCA) cycle
  • Networking with other participants
  • An electronic certificate of attendance, that can be shared with your colleagues and social network

Why choose our ISO 9001 course?

Our learning approach is based around you, our trainers support your standards learning journey - helping you discover new skills and knowledge, you can apply right away.

Unique Learning Experience:

  • Comfortable and inspiring leaning environment
  • Refreshments to fuel and energize you during the day
  • World-class trainers who help organizations benefit from the standard every day
  • Tailored to you, before each course the trainer reviews the attendees job roles and industries to make the course delivered more specific to that group of attendees
  • You will be issued a digital, secure, safe and easy verifiable certificate of attendance, this can be easily shared with colleagues and your social network

Who should attend?

The course is aimed at executives and key employees who seek basic knowledge about customer quality management as well as the application and implementation of ISO 9001.

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