CCPA requests received between January 1, 2020 and December 31, 2020
Complied with in whole or in part
Average days to substantively respond***
Requests to know
Requests to delete
Requests to opt out of sale
*During this period, all requests were actioned and added to an internal suppression table regardless of the requestor’s residence.
**Denied requests include all non-valid requests. Requests may be denied because the requestor could not be verified or the request was incomplete or unclear and not enough information was provided to fulfil the request.
*** Substantive response means the final message fulfilling the request or notifying the requestor that the case has been closed or denied.