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CCPA Privacy Request Metrics

CCPA requests received between January 1, 2020 and December 31, 2020

Requests

Received

Complied with in whole or in part

Denied**

Average days to substantively respond***

Requests to know

5

3

2

29

Requests to delete

11

5

6

18

Requests to opt out of sale

748,326

748,326*

0

1

*During this period, all requests were actioned and added to an internal suppression table regardless of the requestor’s residence.

**Denied requests include all non-valid requests. Requests may be denied because the requestor could not be verified or the request was incomplete or unclear and not enough information was provided to fulfil the request.

*** Substantive response means the final message fulfilling the request or notifying the requestor that the case has been closed or denied.

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